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2026 Freddy AI Release
CRM & Customer Experience
Modern Helpdesk
Freshworks Freshdesk
Effortless, intelligent customer service software that scales with your business.
⚡ What's New in Freshworks Freshdesk (2026 Freddy AI Release)
- Freddy AI Self Service: autonomous bots resolving common customer queries 24/7
- Freddy Copilot: auto-summarizing tickets and adjusting tone of agent replies
- Collaborative side conversations directly in Slack and Microsoft Teams
Product Overview & Capabilities
Freshdesk by Freshworks is an intuitive cloud customer service platform that unifies customer conversations across email, phone, web, chat, and social media. Powered by Freddy AI, Freshdesk automates repetitive ticketing tasks, suggests solutions, and provides collaborative teamwork tools to resolve customer queries faster.
Core Features Checklist
- Unified shared inbox converting emails, chats, WhatsApp, and calls into tickets
- Freddy AI automated ticket categorization, priority routing, and canned replies
- Team collaboration tools with shared ticket ownership and internal private notes
- Customer self-service portal with community forums and multilingual knowledge base
- Time tracking, SLA policies, and automated escalation timers
Commercial Licensing Options
Growth Edition
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Pro Edition
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Enterprise Edition
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Freddy AI Copilot & Insights Add-on
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Recommended Deployment Add-ons
➕ Freshdesk Implementation & SLA Rule Setup➕ WhatsApp Business Support Channel Configuration
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