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2026 Enterprise Release
Developer Tools & DevOps
ITIL ITSM Leader
Freshworks Freshservice
Intelligent, right-sized IT service management (ITSM) and asset management (ITAM).
⚡ What's New in Freshworks Freshservice (2026 Enterprise Release)
- Freddy AI for IT: automated password resets and software provisioning workflows
- Project Portfolio Management (PPM) managing internal IT project deliverables and sprints
- Cloud Discovery tracking AWS, Azure, and Google Cloud infrastructure assets
Product Overview & Capabilities
Freshservice is an easy-to-use, ITIL-aligned IT service desk and asset management solution. Modernize internal IT operations with incident management, service request catalog, change approvals, problem management, configuration management database (CMDB), and automated hardware/software asset discovery.
Core Features Checklist
- ITIL-ready Incident, Service Request, Problem, and Change Management modules
- Interactive Service Catalog enabling employees to request hardware and software licenses
- IT Asset Management (ITAM) with automated discovery probe for laptops and software
- Configuration Management Database (CMDB) tracking asset relationships and dependencies
- Integration with Microsoft Teams and Slack allowing employees to file IT tickets via chat
Commercial Licensing Options
Starter Plan
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Growth Plan
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Pro Plan
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Enterprise Plan
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Recommended Deployment Add-ons
➕ Freshservice ITIL Configuration & Change Advisory Board Setup➕ Network Discovery Probe & Active Directory Integration
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