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2026 Wave Release
CRM & Customer Experience
Enterprise ERP / CRM
Microsoft Dynamics 365 (ERP & CRM)
Intelligent business applications connecting finance, supply chain, sales, and service.
⚡ What's New in Microsoft Dynamics 365 (ERP & CRM) (2026 Wave Release)
- Copilot in Dynamics 365 drafting customer emails, matching payments, and forecasting cashflow
- Sustainability Manager module tracking corporate carbon footprint and emissions
- Real-time customer journey analytics powered by Customer Insights
Product Overview & Capabilities
Microsoft Dynamics 365 unifies CRM and ERP capabilities into intelligent cloud applications. Accelerate business performance with Dynamics 365 Business Central (all-in-one ERP for growing businesses), Sales Enterprise (modern sales engagement and pipeline forecasting), Customer Service (omnichannel contact center), and Finance & Supply Chain Operations for large multinational enterprises.
Core Features Checklist
- Business Central: financial management, inventory, sales orders, purchasing, and projects
- Sales Enterprise: automated lead routing, predictive lead scoring, and pipeline analytics
- Omnichannel Customer Service with AI agent routing, voice, chat, and case management
- Native out-of-the-box integration with Microsoft 365, Teams, Outlook, and Power BI
- Power Platform integration allowing zero-code workflow automation with Power Automate
- Full GST, e-invoicing, and Indian statutory accounting compliance out-of-the-box
Commercial Licensing Options
Dynamics 365 Business Central (Essentials / Premium)
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Dynamics 365 Sales (Professional / Enterprise)
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Dynamics 365 Customer Service Enterprise
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Dynamics 365 Finance & Operations
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Recommended Deployment Add-ons
➕ Business Central Implementation & Data Migration➕ Custom ERP Integrations & API Connectors➕ Annual Managed Support & Upgrades SLA
Official Vendor Attribution: Microsoft, Microsoft 365, Office 365, Azure, Dynamics 365, Microsoft Defender, Microsoft Teams, Windows, Power BI, and Microsoft Copilot are registered trademarks of Microsoft Corporation in the United States and other countries. SaaSMP is an independent enterprise software marketplace connecting corporate buyers with certified Tier-1 Microsoft Direct Cloud Solution Providers (CSPs).
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