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2026 Cloud Telephony Track
Productivity & Collaboration
Cloud Telephony
Microsoft Teams Phone System
Cloud PBX phone system replacement for modern corporate calling and call centers.
⚡ What's New in Microsoft Teams Phone System (2026 Cloud Telephony Track)
- Voice isolation AI removing all nearby office chatter and sirens from speaker mic
- Copilot in Teams Phone summarizing live PSTN phone calls and tracking follow-up actions
- Queues app inside Teams providing lightweight call center agent dashboards and SLA metrics
Product Overview & Capabilities
Microsoft Teams Phone replaces legacy on-premises EPABX phone hardware with a unified cloud telephony system. Make and receive PSTN phone calls from mobile phones, desk phones, laptops, and Teams headsets using your existing corporate direct inward dialing (DID) numbers. Supports Direct Routing, Operator Connect (with Airtel, Tata Tele, Vodafone), and auto-attendant call queues.
Core Features Checklist
- Complete cloud PBX replacement: call forwarding, auto-attendants, call queues, and music on hold
- Make and receive cellular/landline PSTN calls directly within Microsoft Teams app
- Operator Connect: seamlessly link telecom carrier trunk lines (Airtel, Tata Communications, Jio)
- Direct Routing via Session Border Controllers (SBC) connecting legacy PBX and IP phones
- Voicemail with automated AI speech-to-text transcript delivered directly into Outlook email
- Call delegation, shared line appearance, and consultative call transfer
Commercial Licensing Options
Microsoft Teams Phone Standard
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Microsoft Teams Shared Devices
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Teams Phone with Calling Plan (Select Geographies)
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Included with Microsoft 365 E5
Includes centralized administrative management, cloud allocation, and authorized Tier-1 CSP renewal support.
Recommended Deployment Add-ons
➕ Session Border Controller (SBC) Hardware or Cloud Setup➕ Telecom Carrier Operator Connect DID Provisioning➕ Teams Certified IP Desk Phone Hardware Bundles
Official Vendor Attribution: Microsoft, Microsoft 365, Office 365, Azure, Dynamics 365, Microsoft Defender, Microsoft Teams, Windows, Power BI, and Microsoft Copilot are registered trademarks of Microsoft Corporation in the United States and other countries. SaaSMP is an independent enterprise software marketplace connecting corporate buyers with certified Tier-1 Microsoft Direct Cloud Solution Providers (CSPs).
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